Privacy Policy
Effective Date: 11 June 2026
Welcome to Integrated, a mobile application developed and maintained by
SoftMech Solutions.
Integrated is designed for attendance management, workforce monitoring,
cleaning and housekeeping inspections, task reporting, operational monitoring,
and passenger feedback collection.
By installing or using the Application, you agree to the collection and use
of information in accordance with this Privacy Policy.
1. Information We Collect
The Application may collect the following information:
- Employee name, employee ID, designation, and department details
- User contact information such as mobile number and email address (if applicable)
- Attendance records including check-in and check-out details
- Cleaning and housekeeping inspection reports
- Task assignments and work completion records
- Location and timestamp information related to attendance and work activities
- Passenger feedback, complaints, ratings, and suggestions
- Device information including device model, operating system, and app version
- Diagnostic information for application performance and security purposes
2. Purpose of Data Collection
The collected information is used for:
- Attendance monitoring and workforce management
- Tracking cleaning and housekeeping activities
- Managing inspections and operational reporting
- Recording and analyzing passenger feedback
- Improving service quality and operational efficiency
- Ensuring transparency, accountability, and compliance
- Application maintenance, troubleshooting, and security monitoring
- Enhancing user experience and application functionality
3. Permissions Used by the Application
The Application may request the following permissions:
-
Location Permission:
Used for attendance verification, work tracking, inspection activities,
and operational monitoring.
-
Camera Permission:
Used for capturing and uploading photographs related to inspections,
work completion, and documentation purposes.
-
Storage Permission (if applicable):
Used for storing and uploading operational images and documents.
These permissions are used strictly for official operational purposes.
4. Data Security
We implement reasonable technical and organizational measures to protect
information from unauthorized access, misuse, disclosure, alteration,
or destruction.
While we strive to protect user information, no electronic storage
or transmission method can guarantee absolute security.
5. Sharing of Information
SoftMech Solutions does not sell, rent, or trade users' personal information.
Information may only be shared:
- With authorized administrators, supervisors, and management personnel
- With departments responsible for operational monitoring and reporting
- With service providers working under confidentiality obligations
- When required by law, government authorities, or legal proceedings
6. Passenger Feedback
Passenger feedback submitted through the Application is used solely for
monitoring service quality, improving cleanliness standards, and enhancing
passenger satisfaction.
7. Data Retention
User information may be retained for operational, administrative,
reporting, compliance, and legal purposes as required by the organization.
Data is retained only for as long as necessary to fulfill these purposes.
8. User Rights
Subject to applicable laws and organizational policies, users may request:
- Access to their personal information
- Correction of inaccurate information
- Deletion of information where legally permissible
- Clarification regarding data handling practices
9. Children's Privacy
The Application is intended for use by authorized employees,
contractors, and adult users.
The Application does not knowingly collect personal information from
children under 13 years of age.
10. Third-Party Services
The Application may use trusted third-party services including:
- Google Play Services
- Firebase Analytics
- Firebase Crashlytics
- Cloud hosting and infrastructure services
These services may process information in accordance with their own
privacy policies.
11. Changes to Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page along with the revised
effective date.
12. Contact Us
If you have any questions regarding this Privacy Policy or the handling
of your information, please contact:
- Organization: SoftMech Solutions
- Application: BP&NE Integrated
- Website: https://integrated.projectrail.in/bpne/
- Email: info@softmechsolutions.com
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